Bluehost Web Hosting Help
DNS Entry Already Exists - Error Message in WHM
When trying to add a new domain name in WHM, you may get an error like this:
Account Creation Status: failed
Sorry, a DNS entry for example.com already exists, please delete it first
(from all servers in the dns cluster)
This means that a DNS zone file already exists for this domain. To fix this, do the following:
- Log in to WHM.
- Look for the Delete a DNS Zone section using the search boxes either on the left-hand menu or at the top of the page.
- Select the DNS zone's domain you're trying to add, then click the Delete button.
- Reattempt the account creation.
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