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Subscribing to Mail Folders

If your Sent, Trash, Drafts, Junk and other IMAP folders are missing, please subscribe to them again and they will appear.

Subscribing to folders in Horde
Subscribing to folders in Roundcube
Subscribing to folders in Outlook
Subscribing to folders on an Apple Device
Subscribing to folders in Thunderbird
Subscribing to folders on Mac OS X Mail (Mac Mail)

Subscribing to folders in Horde

In the main account click on the Folders icon at the top of the screen.
Horde Folders
Choose the Rebuild Folder Tree option from the dropdown box.
Horde Folders
Then choose the Check for New Mail option from the same box.
Horde Folders

Subscribing to folders in Roundcube

Go to Settings
Roundcube Settings
Click Folders
Roundcube Folders
Re-subscribe to each folder by clicking on the check box next to each one.
Subscribing

Subscribing to folders in Outlook

Click the Tools menu and click IMAP Folders
Click the Query button.
Select desired folders.
Click the Subscribe button. Click OK.
New folders can now be accessed from the Folders list on the left side.

Subscribing to folders on an Apple Device

If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.

You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.
Enter the word INBOX (all caps) and save the setting. Now your folders should appear as expected.

Subscribing to folders in Thunderbird

Go to File and click Subscribe
The file menu with the subscribe option.
Select desired folders.
Click Subscribe.
Subscribing to folders in thunderbird.
Click OK.

New folders can now be accessed from the Folders list on the left side.

Subscribing to folders on Mac OS X Mail (Mac Mail)

Go to Mail > Preferences > Accounts.
The mail menu with the preferences option.
Select your email account and click the Advanced tab.
The advanced button in mail account preferences.
Make sure the IMAP path prefix is set to INBOX.
The IMAP path prefix in mail.
Close the Preferences panel and save.
Restart the entire mail program.
If your folders are still not showing, click the gear icon at the bottom left and select Synchronize.
The advanced button in mail account preferences.